Everything you need to know before and after your order. Can't find your answer? Email us directly.
The Product
Grade 6A is the highest classification of mulberry silk available. It refers to the length, uniformity, and quality of the silk fibers. The longer and more uniform the fibers, the smoother, stronger, and more lustrous the fabric. Most silk on the market is Grade 3A or 4A. Stilara uses only Grade 6A.
Momme (mm) is the weight measurement for silk fabric — the higher the number, the denser and heavier the silk. The industry standard for silk pillowcases is 22mm. Stilara uses 25mm, which means the fabric is thicker, more durable, and has a richer feel. You will notice the difference immediately.
Every stilara product is made from OEKO-TEX Standard 100 and GOTS certified silk. OEKO-TEX ensures the fabric contains no harmful chemicals or substances. GOTS (Global Organic Textile Standard) certifies the entire production chain meets environmental and social standards. These certifications matter — especially for something you put on your skin every night.
Yes — the set was designed for everyone. The silk pillowcase reduces friction during sleep, which benefits straight, wavy, curly, and coily hair. Less friction means less breakage, less frizz, and less tangling overnight. The silk scrunchies are also gentle enough for all hair types with no pulling or creasing.
Absolutely. The skin benefits of silk apply to everyone — reduced friction means less sleep creasing on your face and better moisture retention overnight. The pillowcase and eye mask in particular are popular with male customers. Stilara is built for every sleeper.
Hand wash in cool water with a gentle silk-safe detergent, or machine wash on a delicate cycle in a mesh laundry bag. Never wring or tumble dry. Lay flat or hang to air dry away from direct sunlight. Do not iron directly — use a low heat steam setting if needed. With proper care your stilara products will last for years.
The Ritual
The set includes: a 25mm Grade 6A silk pillowcase (queen), a 25mm 3D contour silk eye mask, one large 25mm silk scrunchie, one small 25mm silk scrunchie, and a premium gift box. Everything you need for the four-step ritual — in one beautiful box.
The Exhale Ritual Set is currently available in Ivory and Champagne. Pink and Lavender are coming soon. Sign up to the waitlist on the homepage to be notified first when new colors launch.
The pillowcase included in the Exhale Ritual Set is queen size, which fits standard and queen pillows. King size will be available in a future product update.
Shipping
In one line
Shipping within the United States is free. Your order leaves Texas within 1–3 business days and arrives 4–10 business days after you order. You get a tracking number by email the day it ships.
1
You place your order
You get an order confirmation email straight away. This is not the shipping email — nothing has been posted yet.
2
We pack it — 1 to 3 business days
Every set is packed by hand in Texas. Business days mean Monday to Friday, not counting US public holidays.
3
It ships — you get tracking that day
A second email arrives with your tracking number. If you cannot find it, check your spam folder before contacting us.
4
It arrives — 3 to 7 business days later
That is the carrier's transit time, counted from the day it ships, not the day you ordered.
Destination
Time in transit after it ships
Total from ordering
Cost
United States
3–7 business days
4–10 business days
Free
Canada
7–14 business days
8–17 business days
Shown at checkout
Rest of world
10–21 business days
11–24 business days
Shown at checkout
Free shipping applies to orders delivered inside the United States. Outside the US you will see the exact shipping cost at checkout before you pay — there is never a charge added afterwards.
Texas. Every order is packed and posted by hand from there.
The next business day. Orders placed on a Friday evening, a weekend or a US public holiday begin processing the following working day. A Friday order typically ships Tuesday or Wednesday.
Inside the US, no. The price you see is the price you pay.
Outside the US, possibly. Your own country may charge duty or import tax when the parcel arrives. That charge comes from your government, not from us, we cannot predict or collect it, and it is separate from the shipping cost you paid at checkout. If a parcel is refused or abandoned at customs we can only refund the value of the goods, not the shipping.
Tracking often sits still for a day or two after it is created, which is normal. If nothing has changed after 5 business days, email us with your order number and we will chase the carrier.
Check with anyone else at the address, and look wherever your carrier usually leaves parcels. Carriers also sometimes scan an item as delivered a day before it lands.
If it has not appeared 48 hours after the delivered scan, email us. We open an investigation with the carrier, who will check the GPS and scan record against the delivery address. If they cannot confirm it was delivered, we replace or refund. Tell us within 7 days of the delivered scan — carriers will not accept claims raised later than that.
If it has not shipped yet, yes — email us as soon as you can and we will update it, at no charge. Once it has shipped we cannot redirect it, so please check your address at checkout.
Returns & Refunds
In one line
If we got it wrong, we fix it and it costs you nothing. If you changed your mind, you have 30 days — open the box and look all you like, but the silk has to come back unused. Once it has been worn, slept on or washed it cannot be resold, so it cannot be returned.
Your situation
Tell us within
What happens
Who pays postage
It arrived damaged or faulty
7 days of delivery
Photos first. We then replace it, or refund you in full — and we may ask for the item back before we do
We do
We sent the wrong thing
7 days of delivery
We send the right one once the wrong one is on its way back
We do
Tracking shows delivered, but it isn't there
7 days of the delivery scan
We open a carrier investigation. If the carrier cannot confirm delivery, we replace or refund
We do
Tracking never showed delivery at all
30 days of ordering
Treated as lost in transit. We replace or refund
We do
You changed your mind — unused
30 days of delivery
Comes back to us, we check it, then refund the set less what it cost us to post it to you
You do
You changed your mind — used
—
We cannot accept it back
—
What counts as used
You are welcome to open the box. Look at the colour, feel the weight of the silk, decide it is not for you. None of that stops you returning it. We would rather you looked properly than guessed from a photograph.
What we cannot take back is silk that has been used. That means any of the following:
Worn, or slept on — even once, even for part of a night
Washed, rinsed, steamed or ironed
Carrying hair, makeup, skincare, fragrance or scent from a home
Creased, pulled, snagged or marked from handling
Coming back incomplete — a missing scrunchie, eye mask, care card or the gift box itself
Silk shows all of this plainly, which is why we can be relaxed about you opening the box and strict about this part.
Every return is checked by hand when it reaches us. If it has been used, or arrives incomplete, we cannot refund it — we will tell you what we found and post it back to you at our cost. Nothing is thrown away and nothing is quietly kept.
The reason is not fussiness. These things touch your face and your hair every night, and we will not send anyone a set that has been in someone else's bedroom. Every silk brand works this way.
Yes. Opening the box, unfolding the pillowcase and looking at the colour in your own light is exactly what the 30 days are for — and it is the only honest way to judge a colour, since no screen shows ivory and champagne accurately.
Put everything back in the box, tell us within 30 days, and send it back complete. The line is use, not opening.
If the fault is ours — damaged, faulty, wrong item, or it never reached you — you get every penny you paid, including any shipping you were charged, and we cover the cost of sending anything back.
If you changed your mind, you get the price of the set back, less the actual cost of posting it to you, and you pay to send it back. Shipping inside the US is free while you keep the set; if you return it, that real cost is deducted. You will be told the exact figure before you post anything, so there are no surprises.
Email us first, at the address below, with your order number — always before you post anything back. We will reply within 2 business days with a return reference, the address, and the exact amount you will get back.
Please do not send anything back without emailing first. Parcels that arrive without a return reference cannot be matched to an order, and we cannot refund them.
Pack it in the shipping carton it came in if you still have it, and use a tracked service. Until it reaches us it is still your parcel, and we can only refund what actually arrives.
Email us within 7 days of delivery with your order number and photographs of both the item and the outer shipping carton, including the label. Phone photos are fine. The carton matters — it usually shows how the damage happened, and we need it for the carrier claim.
We will reply within 2 business days. Depending on what the photos show we will either send a replacement straight away, or ask you to return the item first — at our cost, with a prepaid label. Please keep the packaging until we have finished, as carriers can ask to inspect it.
We post to the address given at checkout, exactly as it was entered. If it has not shipped yet, email us and we will change it for free.
Once it has shipped we cannot redirect it, and a parcel delivered to an address you gave us counts as delivered. If it finds its way back to us we will refund the set less the postage both ways, and you are welcome to reorder.
Yes, on the same terms, unused and within 30 days of delivery. Email us with the order number or the buyer's name so we can find the order.
One thing worth knowing: refunds can only go back to the card that paid, so the money returns to whoever bought it. If you would prefer they were not told why, say so and we will keep the reason between us — but we cannot send the refund anywhere else.
We issue the refund within 2 business days of approving your claim, or of your return arriving and passing its check. Your bank or card provider then takes a further 5–10 business days to show it. That second part is out of our hands.
Refunds always go back to the original payment method. We cannot send them to a different card, to a bank transfer, or as store credit.
Yes, once per order, if it is unused and you tell us within 30 days of delivery. Email us, send it back at your cost, and we will post the other colour as soon as yours arrives and passes its check. We cover sending the replacement out.
Not for anything that goes wrong on our side — if we keep getting it wrong, we keep fixing it.
We are a small brand with a short first run, so we do reserve the right to decline change-of-mind returns, or to decline an order, where there is a repeated pattern on one account, name or address. In practice this will never affect an ordinary customer.
Still have questions?
We're here to help.
Can't find what you're looking for? Send us an email and we'll get back to you within 24–48 hours.